Refund policy

Return & Refund Policy

Customized Items

Customized, personalized, or made‑to‑order items are non‑returnable and non‑refundable. Please review all item photos, descriptions, and options carefully before purchasing. Customized items are created specifically for you and cannot be resold.

Production Time

Customization is completed first‑come, first‑served. If special materials must be ordered, your order will be moved forward in line once all supplies arrive.

Some items require additional crafting time and may take several days to complete. Shipping times vary; certain orders may take 10–15 days to ship depending on workload and supply availability.

Shipping & Delivery

Once your order has shipped and a tracking number is provided, any delivery issues must be handled directly with the shipping carrier.

I will assist by providing:

• Date and time your order was shipped

• The tracking number

• Any information needed to help you file a report with the carrier

Suspicious Orders

Orders flagged as suspicious or potentially fraudulent will not be fulfilled and will be canceled for the protection of both the customer and the business.

Customer Satisfaction

These policies help ensure smooth operations and fair service. My goal is always to provide quality products, happy experiences, and a gift shop you’ll want to return to — and recommend to others.